Delivery & Contact

IF YOU NEED TO CONTACT US FOR ANY REASON REGARDING YOUR ORDER, PLEASE DO SO @ support@mamprocessing.zendesk.com or by phone on +44 (0) 1606 553896

FIREBRAND LIVE LTD (company registration 4220076) is a company registered in England and Wales. The registered office is 41 Mitchell Street, London, EC1V 3QD.

Firebrand Live contact information

Postal address:

Firebrand Live Ltd
41 Mitchell Street London
EC1V 3QD

Tel: 0044 (0)207 253 7185

E: online (at) firebrandlive.com

Thank you for shopping with a Firebrand-powered webstore. We aim to provide as wide a variety of shipping options as possible. These vary by region. See below for the region that relates to you.

UK

We offer three types of delivery options to the UK.

UK First Class delivery: 1-3 Business days (for orders up to 700g)
UK Second Class Delivery: 3-5 Business days (for orders up 700g)
UK Royal Mail Tracked: 2-3 business days (all orders over 700g up to 5kg, can be used for lighter orders if required.

Any orders over 5kg will be sent UK mail tracked with no alternative offered. Any delays with Royal Mail are outside of Firebrand's control and please allow 2 days after any stated delivery time before contacting us regarding your order.

EUROPE

We offer two different postage options to Europe.

European standard: 7-10 business days*
Europe DHL tracked: 2-4 business days*

USA & Rest of the World

We offer two types of postage to USA & Rest of the World.

ROW standard: 14-21 business days*
ROW DHL tracked: 7-10 business days*

* Please note that delays can occur in customs, and these delays are beyond our control.

How we manage and calculate your postage:

We aim to dispatch any order placed before 3pm Monday to Friday the same day except bank holidays (UK only). Any orders placed on the weekend will be dispatched Monday except bank holidays (UK only). To make it easy for you to see the amount of shipping you will pay the site automatically calculates it for you in the shopping cart before you complete your order, however we have supplied the following information so you can see, in advance, how we calculate shipping. We take the entire weight of your basket and return the appropriate cost.
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