Help

Payment/Placing Orders

Is there another way for me to pay without using my credit or debit card online?

We have PayPal available on the checkout page.

What should I do if I'm having a problem placing my order?

Please contact our customer services department. You can email them on support@mamprocessing.zendesk.com or Telephone: 01606 553896 open 9.00am - 5.00pm (GMT) Monday - Friday excluding (UK) bank holidays.

What should I do if I place a duplicate order or need to cancel an order?

Contact our customer service team by telephone or emails as soon as possible please have your order number available. Contact details can be found on our contact us page. Email support@mamprocessing.zendesk.com or Telephone: +44 (0) 1606 553896 open 9.00am - 5.00pm (GMT) Monday - Friday excluding (UK) bank holidays.

Shipping/Delivery

What countries do you ship to?

We ship to most countries; if your country appears in the drop down list at the checkout process then we are able to ship there. If you are still unsure or are having any problems, entering your country, please contact our customer services department

What happens if the goods I ordered haven't arrived?

Please contact our customer service department and they will advise you. Email support@mamprocessing.zendesk.com or Telephone: +44 (0) 1606 553896 open 9.00am - 5.00pm (GMT) Monday - Friday excluding (UK) bank holidays.

I received the wrong item, what should I do?


Please fill out the returns form on the bottom of your invoice, and send the incorrect item back to the returns address on the slip. For more information please see our returns section. If for some reason you do not have a returns form please contact our customer service team with your order number, email support@mamprocessing.zendesk.com or Telephone: +44 (0) 1606 553896 open 9.00am - 5.00pm (GMT) Monday - Friday excluding (UK) bank holidays.

General Enquiries

Do you have a catalogue?

No we do not have a catalogue because we are constantly adding new items to the store.

Do you provide a wholesale service?

Yes, we do. Please contact adamh@firebrandlive.com

Can I place an order for items "out of Stock"?

No you can't place an order for items out of stock. If you would like to know if the item will be back in stock please email our customer service team on support@mamprocessing.zendesk.com

I'd like to talk to Firebrand about producing/selling my merchandise. What should I do?


Please phone Firebrand on +44 (0) 207 2537185 and ask for Lucy or Chris

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