Cookie info, terms & conditions

IF YOU NEED TO CONTACT US REGARDING YOUR ORDER, PLEASE DO SO @ support@mamprocessing.zendesk.com

firebrandstore.com
and firebrandstore.co.uk are trading names of Firebrand Live, a company registered in England under number 04220076.

Cookies

This website places cookies, which are small data files, on your computer or handheld device. This is standard practice for all websites. Cookies are essential for helping us deliver a high quality website and online shopping experience for our customers, and some collect information about browsing and buying behaviour.

By using and browsing a Firebrand Live website, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies or refrain from using the site.

The cookies are essential to the effective operation of our website and to enable to you shop with us online. Cookies are also used to tailor the products and services offered and advertised to our customers.

Some cookies collect information about browsing and purchasing behaviour by people who access this website via the same computer or device. This includes information about pages viewed, products purchased and the customer journey around a website. We do not, however, use cookies to collect or record information on users’ name, address or other contact details. Firebrand Live is able to use cookies to monitor individual customer browsing and purchasing behaviour but third parties are not able to identify customers using cookies.

The cookies stored on your computer or other device when you access this website are set by Firebrand Live and our suppliers who partner with us to help deliver a high quality website and on-line shopping experience. Some cookies are set by or on behalf of Firebrand Live and are necessary to enable customers to a make purchases on our website. Cookies may also be set by third parties who participate with us in affiliate marketing programmes.

The main purposes for which cookies are used are:

1. For technical purposes essential to effective operation of website, particularly in relation to on-line transactions.
2. To drive Firebrand Live marketing, particularly banner advertisements and targeted updates which are explained in more detail elsewhere
3. To enable Firebrand Live to collect information about the browsing and shopping habits and activities of customers, including to monitor the success of campaigns, competitions etc.

If you want to disable cookies you need to change your website browser settings to reject cookies. How to do this will depend on the browser you use and we provide further detail below on how to disable cookies for the most popular browsers:-

For Microsoft Internet Explorer: 1. Choose the menu “tools” then “Internet Options” 2 Click on the “privacy” tab 3 Select the setting the appropriate setting

For Mozilla firefox: 1. Choose the menu “tools” then “Options” 2 Click on the icon “privacy” 3 Find the menu “cookie” and select the relevant options

For Opera 6.0 and further: 1. Choose the menu Files”> “Preferences” 2 Privacy
 
What happens if you disable cookies:

This depends on which cookies you disable, but in general the site will not operate properly if cookies are switched off. If you disable all cookies you will be unable to complete a purchase on this site.

Your details


When you register with the web site, you will be required to choose a contact email address and password. You are responsible for all sessions and transactions taken under these details. You should keep your password safe and not disclose it to anyone. You should change it immediately if you feel it has been compromised.

If any of your details change, such as your credit card billing address, you must inform Firebrand Live as soon as possible. You may update your details by signing into your account on the web site, and update the relevant section.

Where a legal age classification for an item is displayed, by submitting an order for said item, you will be confirming that you are of the legal age to view said product.

Payment

Firebrand Live must receive payment of the whole of the price of goods that you order before your order can be accepted and the contract formed. Payment is taken straight away, including pre-orders. Once payment has been received Firebrand live will confirm that your order has been received by sending an email to you at the email address you provide in your registration form. The shipment email will include your name, the order number and the total price. Firebrand Live`s acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.

Firebrand Live are entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our web site. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered before the contract is made we will contact you as soon as possible by email.

VAT

Firebrand's pricing policy is to offer our products at the same price to all customers, wherever they live in the world.

The tax rules are such that we have to pay VAT on all purchases made within the EC (except for certain tax free areas e.g. Jersey, Andorra etc). So to areas where tax applies, we charge the price displayed and pay the relevant tax to the UK government. So if a T-shirt was priced at £20 everyone gets charged £20 but we pay the UK government 20% of this amount for this purchase for any orders within the EC. We have taken this decision to encourage European e-commerce and to make sure that the additional costs in trading with non-European community countries are covered.

Availability of Goods You Order


If we have insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and any sum debited by Firebrand Live from your credit card will be re-credited to your account and Firebrand Live will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 30 days of your order. Firebrand Live will not be obliged to offer any additional compensation for disappointment suffered.

PLEASE NOTE: We endeavour to bring our customers the best value we can by running special offers, but please remember stocks are limited at the special offer price, and subject to availability. We update our web site as quickly as we can to minimise disappointment. The process of updating the web site when goods have sold out at campaign price can take a few hours to update. Please note that the price the goods are offered for tender are as displayed in the Shopping Basket.

Trademarks

Firebrand Live and Firebrand Live logos, Firebrand Store and Firebrand Store logos and any other graphics contained on this site are the service marks, trademarks, trade names and/or trade dress of Firebrand Live. All other trademarks, service marks and companies names or logos appearing at this site are the property of their respective owners.

Copyright

This site and all its contents including design, images, files, the selection and arrangement thereof are the property of and Copyright © 2012 Firebrand Live. All rights reserved. No part may be reproduced or distributed in any form without the express written permission of Firebrand Live

General

By accessing, browsing and/or using this site, you acknowledge that you have read, understood, and agreed to be bound by these terms and to comply with all applicable laws and regulations. If you do not agree to these terms, please do not use this site. Firebrand Live makes no representation that this site or its contents are appropriate or available for use in any locations outside the United Kingdom. Those who choose to access the site from other locations do so on their own initiative and are responsible for compliance with applicable local laws.

FIREBRAND LIVE  DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO THIS SITE OR ITS CONTENTS, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES OF ACCURACY, TIMELINESS OR COMPLETENESS OF THIS SITE OR ITS CONTENTS.

Firebrand Live, its directors, employees, agents or representatives will not be liable for damages (including, without limitation, any compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties) arising out of or related to, and the use of, this site or its contents. This site, our products and services are governed by English law.

Disclaimer

Whilst every effort is made to ensure accuracy in the content of this web site, Firebrand Live is not responsible for any typographical errors, inaccuracies or omissions. The information, prices and terms presented on this site are subject to change without prior notice. Not all products are available at all times.

This site is owned and operated by Firebrand Live and/or its affiliates. No material from this site or any Web site owned, operated, licensed or controlled by Firebrand Live may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, except that you may download one copy of the materials on any single computer for your personal, non-commercial home use only, provided you keep intact all copyright and other proprietary notices.

Modification of the materials or use of the materials for any other proprietary right. For purposes of these terms, the use of any such material on any other Web site or networked computer environment is prohibited. You may not modify the material in any way, without the prior written consent of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.

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